Duraflame Manuals & User Guides

Duraflame is a trusted American brand widely recognized for its manufactured fire logs and fire starters, offering a cleaner-burning alternative to traditional wood. Beyond its iconic fire logs, the brand features an extensive collection of home heating products, including electric fireplaces, infrared quartz stove heaters, and log sets.

Many of these electric appliances are manufactured under license by Twin-Star International, combining classic craftsmanship with modern heating technology. Duraflame products differ from standard space heaters by providing realistic flame effects that function with or without heat, adding ambiance and warmth to any room. The product line also includes outdoor heating solutions such as fire pits and accessories.

• How do I register my Duraflame electric fireplace?

  For electric fireplaces and heaters manufactured by Twin-Star, visit tsicustomerservice.com to complete your product registration.

• Why does my heater smell when first turned on?

  It is normal for new units to emit a slight odor as internal surface coatings react to heat. This is harmless and should dissipate after running the heater in a well-ventilated area for a few hours.

• Can I use the flame effect without the heater?

  Yes, most Duraflame electric fireplaces and stoves allow you to operate the flame effect independently for ambiance without heat.

• What kind of light bulb does my Duraflame heater use?

  Many models use a 40W candelabra bulb for the flame effect, but check your specific user manual for the exact replacement part requirements.