eWeLink Manuals & User Guides

eWeLink is a leading IoT application and platform developed by CoolKit Technology, designed to connect and control a wide variety of smart home devices across different brands, including the popular SONOFF line. Serving as a universal smart home hub, the eWeLink app allows users to manage smart switches, plugs, lights, sensors, and cameras from a single interface on iOS and Android devices.

The platform supports robust automation features, enabling users to set schedules, timers, and smart scenes where devices trigger one another based on environmental conditions like temperature or humidity. eWeLink integrates seamlessly with major voice assistants such as Amazon Alexa, Google Assistant, Samsung SmartThings, and Yandex Alice, offering hands-free control of connected appliances. Additionally, the ecosystem supports advanced functionality through web-based control and IFTTT compatibility for enhanced smart home customization.

• How do I put my eWeLink device into pairing mode?

  To enter pairing mode, typically press and hold the pairing or reset button on the device for about 5 seconds until the wireless LED indicator flashes quickly (often in a pattern of two short flashes followed by a pause).

• Does eWeLink support 5GHz Wi-Fi networks?

  No, most eWeLink-compatible devices only support 2.4GHz Wi-Fi networks. Please ensure your smartphone and device are connected to a 2.4GHz network during the setup process.

• How can I control my devices with voice commands?

  You can link your eWeLink account to Amazon Alexa or Google Assistant via the "eWeLink Smart Home" skill or service in their respective apps. Once linked, you can use voice commands to turn devices on or off.

• What should I do if my device shows as offline?

  Check if your Wi-Fi router is working correctly and that the device is powered on. You may also try restarting the router or the device. If the issue persists, ensure the device signal strength is sufficient.

• Is the eWeLink app free to use?

  Yes, the core features of the eWeLink app are free. There is an optional paid subscription called "eWeLink Advanced" that unlocks extra features such as web-based control, increased capacity for scenes, and IFTTT support.