TEKTELIC Manuals & User Guides

TEKTELIC Communications Inc. is a premier global provider of Carrier Class LoRaWAN® IoT Gateways, Sensors, and custom applications. Headquartered in Calgary, Canada, TEKTELIC is comprised of a core team from the former Nortel Networks R&D division, bringing extensive expertise in wireless engineering and base station design. The company specializes in developing high-performance, reliable, and scalable solutions for the Internet of Things, catering to sectors such as smart agriculture, asset tracking, smart buildings, and metering.

Their comprehensive product portfolio includes the ruggedized KONA Macro, Mega, and Micro gateways, designed for both outdoor and indoor deployments in demanding environments. Complementing the infrastructure are versatile sensors like the КИВИ жана CLOVER for agricultural monitoring, the ФИНЧ жана РОБИН for panic alerting and asset tracking, and the Smart Room Sensor for facility management. TEKTELIC focuses on low-power, long-range connectivity, ensuring seamless integration and data collection for complex IoT networks.

• How do I access technical documentation for TEKTELIC products?

  Detailed technical documentation, including user manuals and technical reference guides, is available on the TEKTELIC Knowledge Hub.

• How do I reset my TEKTELIC sensor?

  Many TEKTELIC sensors (like the ROBIN or FINCH) can be reset using a magnet applied to a specific activation point on the device housing, or by holding a function button for a specified duration (e.g., 8 seconds). Refer to your specific device manual for the exact procedure.

• What is the default reporting period for TEKTELIC trackers?

  Default reporting periods vary by mode. For example, in Tracker Mode, devices often report battery capacity every 24 hours and perform location updates periodically (e.g., every hour). These settings can typically be reconfigured via Over-The-Air (OTA) downlink commands.

• Does TEKTELIC offer a warranty on its gateways and sensors?

  Yes, TEKTELIC provides a product warranty. The specific terms and return merchandise authorization (RMA) process can be found on their Knowledge Hub under the Warranty and Returns section.