ClimateMaster Manuals & User Guides

ClimateMaster is the world's largest and most progressive manufacturer of water-source and geothermal heat pump systems for residential and commercial markets.

Committed to innovation and dedicated to environmentally clean, economically sound, and superbly comfortable home and business environments, ClimateMaster provides state-of-the-art heating, ventilation, and air conditioning (HVAC) solutions. Their product lineup includes the Tranquility series vertical stack systems, advanced iGATE communicating thermostats, and innovative wireless service tools. Founded on rigorous quality management systems, each ClimateMaster product is engineered and assembled in their Oklahoma City facility, ensuring top-tier reliability and energy efficiency for end users.

• How do I contact ClimateMaster customer service?

  You can reach the ClimateMaster Customer Service Department by calling 1-800-299-9747.

• How do I link my ClimateMaster thermostat to the myUplink app?

  Download the myUplink app, log in, select 'Add system', and scan the QR code displayed on your thermostat after pressing the red Wi-Fi icon. Follow the in-app prompts to connect to your local Wi-Fi network.

• Where is the serial number on my ClimateMaster thermostat?

  You can find the serial number (S/N) and connection string on the thermostat display by pressing the green Wi-Fi icon.

• How often should I replace the filters in my Tranquility vertical stack?

  Filters should typically be replaced every 3-6 months depending on usage and air quality.