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FERMAX is a leading global manufacturer specializing in audio and video door entry systems, access control technology, and digital connectivity solutions for residential and commercial environments. Established in 1949 in Valencia, Spain, the company has grown into a benchmark for building communication and security.

Known for innovation, FERMAX develops advanced systems such as DUOX Plus, a full digital 2-wire video door entry system, and ЖОЛУГУШУУ, a high-performance IP technology ecosystem. Their product catalog features durable outdoor panels (like the Cityline and Marine series), sleek indoor monitors (Veo, VEO-XS), and smart enhancements that allow users to manage door entry remotely via smartphones.

• What does a blinking LED on my FERMAX power supply indicate?

  On many FERMAX power supply units, a blinking 'ON' LED typically indicates a short circuit. You should disconnect the main voltage supply for approximately one minute and check the wiring for faults before reconnecting.

• How do I forward calls from my FERMAX monitor to my mobile phone?

  To forward calls, you need a compatible system (like DUOX Plus or MEET) with internet connectivity. For DUOX Plus, use the 'Fermax Blue' app. For MEET systems, use the 'MEET ME' app. You will need to pair the app using the username and password found on the label of your monitor.

• Where can I find the credentials for the MEET ME app?

  The username and password credentials required to set up the MEET ME app are located on a label attached to your specific MEET monitor.

• What is DUOX Plus technology?

  DUOX Plus is FERMAX's fully digital video door entry system that operates continuously over 2 non-polarized wires. It simplifies installation while providing high-quality digital audio and video communication.

• How do I reset or troubleshoot my FERMAX video kit?

  Troubleshooting steps vary by model. Generally, ensure the power supply is functioning (LED steady) and check cable connections. For specific reset procedures, refer to the installation manual for your specific monitor model (e.g., VEO, VEO-XS).