Zaptec Manuals & User Guides

Zaptec is a leading Norwegian technology company designing and manufacturing intelligent electric vehicle (EV) charging solutions. Rooted in the rugged landscape of the west coast of Norway, Zaptec builds chargers that withstand harsh Nordic climates while offering minimalist Scandinavian design.

The company is best known for the Zaptec Go, a compact home charger, and the Zaptec Pro, a scalable system for commercial and multi-unit installations. Zaptec chargers feature advanced cloud connectivity, dynamic load balancing, and state-of-the-art safety mechanisms, ensuring efficient and secure power delivery for all electric vehicles.

• How do I register my Zaptec charger?

  You can register your charging station by creating an account in the Zaptec App or via the Zaptec Portal. Follow the on-screen instructions and enter the PIN code provided with your unit.

• What does the pulsating blue light mean on my Zaptec Go?

  A pulsating blue light on the status indicator typically means that the car is connected and actively charging.

• Can Zaptec chargers be installed outdoors?

  Yes, Zaptec chargers like the Zaptec Go and Zaptec Pro are rated IP54, making them suitable for both indoor and outdoor installation. However, it is recommended to avoid placing them in direct, extreme sunlight.

• Where can I find the PIN code for my charger?

  The PIN code is unique to each charging station and is usually provided on the front page of the user manual or on a sticker included in the box.

• How do I update the firmware on my updated charger?

  Zaptec chargers receive over-the-air software updates automatically as long as they are connected to WiFi or 4G LTE (where supported). You can also check for updates via the Zaptec App.