BT is a leading global telecommunications provider, delivering broadband, phone, mobile, and TV services, along with a wide range of home networking and telephony products.
British Telecommunications (BT) is one of the world's leading providers of communications services and solutions, serving customers in 180 countries. With a heritage dating back to the dawn of telecommunications, BT today connects millions of homes and businesses through high-speed fiber broadband, 5G mobile networks, and digital TV services. The brand offers an extensive lineup of consumer hardware, including the advanced Smart Hub routers, Whole Home Wi-Fi discs, digital cordless phones, and baby monitors.
Headquartered in London, BT Group operates with a simple yet ambitious purpose: to connect for good. Beyond connectivity, the company provides robust support resources, recycling schemes for electronic equipment, and comprehensive product guides to ensure users get the most out of their technology.
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User guides, declarations of conformity, and product help documents are available at the BT Product Help page (bt.com/producthelp).
BT operates a WEEE Take Back Scheme. You can return old kits to 'BT Returns, BT DF, Darlington Road, Northallerton, DL6 7ZY' or visit bt.com/returns for more options.
Most BT products, such as the Duet 210, come with a 1-year guarantee covering repair or replacement if the product is not working properly.
You can call residential support at 0800 800 150. For product-specific help (e.g., Smart Hub 2), lines are open Mon-Fri 08:00-21:00 and Sat-Sun 08:00-20:00 via 0330 123 4150.