NewQ Manuals & User Guides

NewQ is a consumer electronics brand operated by Shenzhen Yongdongke Innovation Technology Co., Ltd., focusing on creating practical productivity and lifestyle accessories. The brand offers a diverse range of products designed to enhance user experience with mobile devices and computers. Key product lines include versatile USB-C docking stations for dual-monitor setups, magnetic wireless charging stands for Apple devices, and portable power banks tailored for the Apple Watch.

In addition to charging and connectivity solutions, NewQ manufactures data management tools such as portable travel routers and external hard drive enclosures that facilitate easy backup for smartphones and tablets. The company also produces smart home security products, including fingerprint deadbolt door locks. NewQ aims to provide reliable, high-quality technology that simplifies travel, work, and daily life.

• How do I claim the warranty for my NewQ product?

  NewQ offers an 18-month warranty on quality problems. You can contact support@newq.store with your order details to claim this service or request an extended warranty.

• What devices are compatible with the NewQ magnetic wireless charger?

  The magnetic wireless charger is generally designed for iPhone 12 series and newer models that support magnetic suction.

• How do I reset my NewQ fingerprint door lock?

  Typically, you can restore factory settings by accessing the administrator menu or using the initialization button on the back panel, depending on the specific model. Check your manual for the exact procedure.

• Does the NewQ docking station support dual monitors for Mac?

  Yes, but please note that macOS does not support MST (Multi-Stream Transport) for extended mode on three different screens. It typically mirrors the extended display across external monitors.