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TESmart (Tesla Elec Technology Co., Ltd) is a prominent manufacturer of audio and video connectivity products, dedicated to simplifying workstation and home theater setups. The brand is well-regarded for its extensive lineup of KVM usage solutions, including dual-monitor KVM switches, HDMI matrix switchers, and high-performance extenders.

By allowing users to control multiple computers with a single set of peripherals, TESmart products enhance productivity for IT professionals, gamers, and office workers. Their devices often feature support for high resolutions such as 4K and 8K, along with advanced EDID management and versatile control options.

• How do I use the hotkey switching feature on my TESmart KVM?

  Ensure your keyboard is connected to the dedicated keyboard/mouse port on the KVM. The default hotkey trigger is usually the 'Scroll Lock' key pressed twice. Some models allow reconfiguring this to the 'Right-Ctrl' key.

• Why is my mouse or keyboard lagging or behaving erratically?

  This can happen if your peripherals have special drivers or software (like gaming mice) that conflict with the KVM's emulation mode. Try using the 'Passthrough Mode' if available, or connect the device to the standard USB port (though hotkeys may be disabled).

• Does the KVM switch extend my desktop to two monitors?

  Yes, if you are using a dual-monitor KVM model. You must ensure that each computer is connected to the KVM with two video cables (e.g., two HDMI cables or one HDMI and one DP) to support dual display output.

• Where can I find the warranty policy for TESmart products?

  TESmart typically offers a one-year warranty on products from the date of shipment. Warranty details and extended coverage options can be found on their official support site.